Simplifying complex UX for enterprise platforms
With 10+ years of experience, I lead enterprise UX teams in transforming friction-heavy systems into intuitive, scalable platforms across Saas, logistics, and healthcare.
$400M+
Revenue Increase
with customer upsell redesign
65%+
Increased Interaction
with log in menu redesign
23%+
Engagement Growth
leading chatbot redesign
40%
Decreased Calls
to customer support with redesign
Designed for and trusted by:
Amazon Day Delivery
Grew customer base for dedicated delivery day service saving millions of customers endless boxes around the globe.
4.4%
Increased opt-in rate
76M
Boxes saved annually
KP Chat Bot
Lead design, team, and strategy for chat bot unifying and updating experiences across platforms.
23%
Increased user engagement
18%
Improved customer satisfaction
ventOS Ventilator
Improved functionality of ventilators during COVID-19 global pandemic helping patients and medical staff.
27%
Improved functionality
Global
Network created for staff
Willow IVR
Redesigned phone system simplifying experience and reducing time on customer support calls.
What I bring to the table:
Ideation
Facilitation
Design
Leadership
Strategy
Presentation
I pride myself in:
Creativity
I love coming up with ideas. I’ll be the first to admit not all of them are home runs. Connecting the dots between different areas is what fuels me.
Collaborating
Research, engineers, marketing, strategy, executives, analysts. I try to speak their language so it’s clear and simple for customers.
Learning
I’m a life long student. The design world is ever evolving and I do my best to keep up with what’s most impactful in what matters most.
Innovation
I can’t stress how exciting it is to be a designer in tech today. I take stock of the projects at hand and leverage the most up to date technologies.
Scale
Have a product used by millions of customers? I thrive on impacting every single one of them with experience at multiple enterprise companies.
Smiles
Ok, so this one I can’t exactly put on my resume so thought this was the best place. Thanks for dropping by and stay classy!